Mynew1b FAQ – Complete Answers for Malaysian Players

You must be at least 18 years old to register and play at mynew1b. This is a mandatory requirement with no exceptions. mynew1b reserves the right to request age verification documents at any time as part of our KYC (Know Your Customer) process.

Go to the Log In and click the "Forgot password?" link. Enter your registered phone number or email. An OTP will be sent to your phone number within 1–2 minutes. Enter the OTP and set a new password. Make sure your new password is at least 8 characters long and contains a mix of letters and numbers.

Your username cannot be changed after registration. However, you can update your phone number and other details under "Account Settings" once logged in. Changing your phone number requires OTP verification on both the old and new numbers for security purposes. Contact customer support if you need further assistance.

KYC (Know Your Customer) is an identity verification process required to ensure platform security and regulatory compliance. You may be asked to submit a copy of your MyKad or passport, along with proof of address, during your first withdrawal or when your transaction volume exceeds a certain threshold. Documents are processed within 1–3 business days.

mynew1b accepts a range of local Malaysian payment methods:

• E-wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Online Bank Transfer: Maybank2u, CIMB Clicks, FPX
• DuitNow: Instant transfer via phone number or bank account number

All deposits are processed instantly. mynew1b does not charge any fees for any deposit method.

The minimum deposit at mynew1b is RM20 for all payment methods. The maximum deposit limit varies by method — e-wallets such as Touch 'n Go and GrabPay typically have limits of up to RM5,000 per transaction, while FPX and DuitNow can process larger amounts depending on your bank account limits.

Withdrawal requests are typically processed within 15 minutes to 2 hours for e-wallets such as Touch 'n Go and GrabPay. For bank transfers via FPX or DuitNow, processing time is between 1 to 3 hours on business days. Withdrawals made on weekends or public holidays may take slightly longer. Your first withdrawal requires KYC verification to be completed beforehand.

The minimum withdrawal is RM50. The maximum withdrawal limit depends on your account level — regular members can withdraw up to RM10,000 per day, while VIP members enjoy higher limits. If you need to withdraw an amount exceeding your daily limit, contact mynew1b customer support for assistance with special processing.

If your deposit hasn't appeared within 10 minutes, please check the following:

• Confirm that the transaction was successful in your e-wallet or online banking app
• Please verify that the account number or destination ID you entered is correct
• Keep your proof of payment (receipt or screenshot) for reference
• Contact mynew1b support with proof of payment — we will review it and credit the amount within 30 minutes

New mynew1b members are eligible for a welcome bonus of up to RM100 on your first deposit. The bonus is automatically credited to your account once your first deposit is successful. This offer is only valid for newly registered users who make their first deposit within 7 days of registration. Check the promotions page for full terms and conditions.

Wagering requirements mean you need to wager your bonus amount a certain number of times before you can withdraw it. For example, if you receive a RM50 bonus with a 10x wagering requirement, you need to place bets totalling RM500 (RM50 × 10) before the bonus can be converted to withdrawable cash. The wagering requirement for each mynew1b promotion is clearly stated in the relevant promotion terms.

Yes, mynew1b offers a variety of ongoing promotions for active members, including:

• Weekly cashback up to 10% on net losses every week
• Free spins for featured slots launching every Friday
• Enhanced odds offers for Malaysia Super League and weekend EPL matches
• Reload bonus for selected deposits on business days
• VIP loyalty programme with exclusive rewards for active members

There are several reasons why a bonus may not have been credited: the minimum deposit requirement wasn't met, a promo code wasn't entered at the time of deposit (if required), the promotion has expired, or you've already claimed the same bonus before. Review each promotion's terms carefully. If you believe a bonus should have been credited but wasn't, contact mynew1b customer support with your transaction details.

mynew1b offers an extensive range of games for Malaysian players:

• Slot Games – hundreds of video slots with progressive jackpots
• Live Casino – baccarat, roulette, sic bo, and dragon tiger with real dealers
• Blackjack – multiple variations including Classic, Perfect Pairs, and Multi-hand
• Table Games – poker, dice, pai gow, and more
• Sports Betting – Malaysia Super League football, EPL, badminton, e-sports
• Lottery – 4D, Toto, and local number games

Yes. All games on mynew1b use a RNG (Random Number Generator) certified and independently audited by a recognised third party. Our Live Casino games feature real dealers operating from a studio in real time — fully transparent and visible to all players. mynew1b is committed to ensuring every game is fair, random, and free from any outside influence.

Some slot games on mynew1b offer a demo mode that lets you play with free credits without making a deposit. It's a great way to get familiar with the game mechanics before wagering real money. Demo mode is available for most video slots but not for Live Casino games, blackjack, or Sports Betting, which require real wagers.

Log in to your mynew1b account and go to the Sports. Select your preferred sport — football, badminton, e-sports, or others. Click on the match you want to bet on, choose your bet type (1X2, handicap, over/under, etc.), and enter your stake in MYR. Odds are updated live. For real-time betting during a match, use our Live Betting feature.

mynew1b uses SSL 256-bit for all data transmitted between your browser and our servers – the same standard used by leading banking institutions in Malaysia. Your personal data will not be shared with any third party without your consent. We adhere to a strict privacy policy and all information is stored on secure servers with restricted access. Read our Privacy Policy for full details.

Log in to your mynew1b account and go to Account Settings > Security and enable the "Two-Factor Authentication" option. Once activated, every login will require an OTP code sent to your registered phone number as an additional security layer. We strongly encourage all members to enable 2FA to protect their account from unauthorised access.

Immediate steps to take:

• Reset your password immediately using the "Forgot Password" function
• Contact mynew1b customer support via live chat or email support@mynew1b.net to temporarily freeze your account
• Check your account transaction history to identify any unauthorised activity
• Make sure the email address and phone number linked to your account are still under your control

The mynew1b security team will investigate and take action within 24 hours.

mynew1b is fully accessible via the web browser on your Android or iOS smartphone — no app download required. Our website is fully optimised for mobile screens with a responsive design, giving you a smooth playing experience whether you're on a Samsung, Huawei, iPhone, or any other mobile device in Malaysia.

For the best Live Casino experience on mynew1b, we recommend an internet connection with a minimum speed of 5 Mbps for standard-quality video streaming, and 10 Mbps and above for full HD quality. A home WiFi connection or 4G/5G mobile data from Celcom, Maxis, Digi, or Unifi is sufficient. If the video stutters or lags, try lowering the video quality in the game settings.

Yes, mynew1b's system records all bets in real time. If your connection drops during a game session, any bets already submitted before the disconnection are safe and will be settled based on the actual outcome. Log back in and check the "Bet History" section in your account to view the status of those bets. If there are any discrepancies, contact support with the game round ID.

mynew1b provides several features to help you play responsibly:

• Daily / Weekly / Monthly Deposit Limit – set a maximum deposit limit to manage your spending
• Loss Limit – limit the amount you're allowed to lose within a set period
• Session Time Limit – set reminders and time limits for each gaming session
• Self-Exclusion – temporarily or permanently suspend your account
• Self-Assessment – a self-assessment tool to help you evaluate your gaming habits

Visit Responsible Gambling for more information.

Log in to your mynew1b account and go to Account Settings > Responsible Gaming. There you can set daily, weekly, or monthly deposit limits in MYR. Limits take effect immediately. To increase a limit, a 48-hour waiting period applies to ensure the decision is made deliberately rather than impulsively.

You can reach the mynew1b support team through several channels:

• Live Chat: Available 24/7 directly within the platform after logging in — the fastest way to get help
• Email: support@mynew1b.net – for enquiries that require documentation or detailed explanation

Our support team operates in Bahasa Malaysia, with an average live chat response time of under 2 minutes.

Yes, the mynew1b customer support team operates 24 hours a day, 7 days a week including Malaysian public holidays such as Hari Raya, Chinese New Year, and Hari Merdeka. Live Chat is the fastest channel and is always online. For email enquiries, we aim to respond within 4–6 hours even outside regular office hours.

To help us resolve your issue faster, please have the following information ready when contacting mynew1b support:

• Your registered username or phone number
• A detailed description of the issue you're experiencing
• Transaction ID or game ID (if related to a deposit, withdrawal, or game)
• Screenshots or proof if available – this is especially helpful for payment-related cases
• Approximate date and time of the incident

The more details you provide, the faster we can resolve your issue.